{"xsrfToken":"9b1198554488e296f9b8443f61718639a70a5db6_lout","branding":{"id":"3","key":"mics","name":"Masterword.Institute","portalBaseUrl":"/servicedesk/customer/portal/3"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/00ad53a2-ae7c-4454-86cf-0b5d494c4dff/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4OWVmNmE3NC02YTU3LTQ0ZWUtYTVmZi04NzRhMDBiMmRjNGQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjAwYWQ1M2EyLWFlN2MtNDQ1NC04NmNmLTBiNWQ0OTRjNGRmZiI6WyJyZWFkIl19LCJleHAiOjE3MDE2NTc1OTMsIm5iZiI6MTcwMTY1Njk5M30.Va9fuQYCdoy8THHLCB-5EMK6KDi_Vm_Cl1yycGpsTdw&client=89ef6a74-6a57-44ee-a5ff-874a00b2dc4d&mode=fit","logoId":"00ad53a2-ae7c-4454-86cf-0b5d494c4dff","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Masterword IT Service Desk","sharedPortalName":"Masterword IT","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Masterword IT Service Desk","sharedPortalName":"Masterword IT","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/4c4ea0ae-5d5f-48ea-a667-90a85ea9a386/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4OWVmNmE3NC02YTU3LTQ0ZWUtYTVmZi04NzRhMDBiMmRjNGQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjRjNGVhMGFlLTVkNWYtNDhlYS1hNjY3LTkwYTg1ZWE5YTM4NiI6WyJyZWFkIl19LCJleHAiOjE3MDE2NTc1OTMsIm5iZiI6MTcwMTY1Njk5M30.sO8viL1UleaKVtcHLiHFmFnQ2b53jPcGgUJx2CJSJQ8&client=89ef6a74-6a57-44ee-a5ff-874a00b2dc4d&height=300&mode=fit","bannerMediaApiFileId":"4c4ea0ae-5d5f-48ea-a667-90a85ea9a386","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"3","key":"mics","projectId":10002,"serviceDeskId":3,"name":"Masterword.Institute","description":"<p>Welcome! You can raise a request for Masterword.Institute using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","onlyPortal":false,"reqTypes":[{"id":"49","name":"Account Questions","descriptionHtml":"<p>Fill out the form, providing as much detail as possible about the issue.</p>","callToAction":"Account Questions","introHtml":"<p>Have a questions about your account settings?</p>","icon":10515,"iconUrl":"https://masterword.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10515","groups":[13],"key":""},{"id":"39","name":"Other questions","descriptionHtml":"<p>If you have another question unrelated to any of the topics covered, enter your question below.</p>","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://masterword.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[13],"key":""},{"id":"50","name":"Payment Questions","descriptionHtml":"<p>If you are having issues with completing a payment, have questions about the payment process or security concerns, or questions about the pricing of a course or assessment, let us know here.</p>","callToAction":"Payment Questions","introHtml":"<p>Need more details or assistance with your payment options?</p>","icon":10536,"iconUrl":"https://masterword.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[13],"key":""},{"id":"41","name":"Report a bug","descriptionHtml":"<p>Experiencing a site bug? Let us know what the issue is, and we will resolve it as soon as possible. In order to accurately identify and correct the bug, or suggest a solution, please be as detailed as possible and provide screenshots of the issue if applicable.</p>","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://masterword.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[13],"key":""},{"id":"51","name":"Request a Status Update","descriptionHtml":"","callToAction":"Request a Status Update","introHtml":"<p>Request a status update about an assessment.</p>","icon":10523,"iconUrl":"https://masterword.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[13],"key":""},{"id":"84","name":"Request to enroll in assessment","descriptionHtml":"","callToAction":"Request to enroll in assessment","introHtml":"<p>If you are interested in taking one of our assessments (and your employer is NOT paying for it), tell us what assessment you're looking for, your name, and the email you will use to register for an account. If you have already taken courses or assessments with us before, make sure to use the same email address.</p>","icon":10466,"iconUrl":"https://masterword.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[13],"key":""},{"id":"42","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10535,"iconUrl":"https://masterword.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[13],"key":""},{"id":"43","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10539,"iconUrl":"https://masterword.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[13],"key":""},{"id":"36","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10520,"iconUrl":"https://masterword.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[13],"key":""},{"id":"40","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://masterword.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":13,"name":"General"}],"orderMapping":{"13":[84,51,50,49,36,39,41,42,43]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"MICS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4OWVmNmE3NC02YTU3LTQ0ZWUtYTVmZi04NzRhMDBiMmRjNGQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MDE2NTgxOTMsIm5iZiI6MTcwMTY1Njk5M30.oNuZNn9WbHC6unzRbk4WthgNEgyQXo7EpVsGEHgw0LA","targetCollection":"upload-project-10002","endpointUrl":"https://api.media.atlassian.com","clientId":"89ef6a74-6a57-44ee-a5ff-874a00b2dc4d","tokenDurationInMins":20}},"sharedPortal":{"name":"Masterword IT","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://masterword.atlassian.net/wiki","kbLinkDomainURLs":["https://masterword.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=masterword","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"9b1198554488e296f9b8443f61718639a70a5db6_lout","baseUrl":"https://masterword.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://masterword.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"89ef6a74-6a57-44ee-a5ff-874a00b2dc4d","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","anonymousEnabled":true,"requestIntroEnabled":true}